# Frequently Asked Questions

### **🔹** How is my bundle sales volume calculated?

Bundle sales volume is the total revenue generated from all bundles sold on your store using our app. This is calculated on a rolling 30-day basis and does not include shipping or taxes

### **🔹** What is a rolling 30-day period?

A rolling 30-day period is how we measure your recent business activity to help you choose the right plan. On any given day, we look back at your store’s bundle sales from the past 30 days to see which plan you qualify for. This ensures that the plan you are on always reflects your most current sales performance.

### **🔹** Which plan should I be on?

You should select the plan that matches your current sales volume over the last 30 days. For example, if your total bundle sales over the last 30 days are between $101 and $1,000, the Starter Plan is the right choice for you. If your sales are up to $100, you can use our Free plan.

### **🔹 Will I still be able to use BundleSuite for free?**

Our **Development Only Plan** is made for early-stage brands who are in development phase or partner stores testing bundles. It includes:

* Access to all bundle types (BYOB, Combo, Volume)
* Unlimited bundle creation
* Analytics report
* Chat & email support
* Up to **$100/month** in bundle revenue

As long as your revenue stays under this limit, you won’t need to upgrade.

### **🔹 What is considered “bundle revenue”?**

**Bundle revenue = Revenue from orders that contain products created via BundleSuite.**

It does **not** include your entire store revenue — only what’s generated through bundles.

You can see your monthly bundle revenue inside the BundleSuite dashboard.

### **🔹 What if I cross the Free Plan limit?**

Once your store exceeds **$100/month in bundle revenue**, you’ll receive:

* A **banner notification** inside the app
* A **prompt to upgrade** to a suitable plan
* And starting July 28, you’ll also receive **email alerts** when you hit:
  * 90% of your plan limit
  * 99% of your plan limit

This gives you full visibility and time to upgrade without disruption.

Bundles will remain live unless the limit is fully exceeded without action.

### **🔹 Do paid plans come with a trial?**

Yes — every paid plan comes with a &#x37;**-day free trial**.

You’ll get full access to features like:

* Premium support
* Strategy tips for growing AOV
* Onboarding sessions
* Early access to new features

### **🔹 Will I lose my bundles if I don’t upgrade?**

No — your bundles are safe.

If your plan’s revenue cap is exceeded and you haven’t upgraded, the bundles will simply pause from showing on your storefront.

Upgrade anytime to restore them immediately.

### **🔹 How is billing handled?**

All billing and usage tracking is handled securely through **Shopify’s native billing system** — just like your other trusted apps.

* Charges are processed by Shopify
* You’ll see the BundleSuite plan reflected in your Shopify invoice
* You can upgrade, downgrade, or cancel anytime through the Shopify App settings

You’re always in control — no third-party billing or hidden charges.

### **🔹 How often will I be billed?**

All charges are billed in **USD**, and Shopify processes:

* **Recurring subscription charges** every 30 days

All trial periods are also managed and tracked via Shopify billing — so there’s no risk of being billed before your trial ends.\\
